1. Overview

By using ToorBus services, booking a trip, requesting a quote, or accessing our website (toorbus.ca), you agree to the following Terms of Service. If you do not agree, you must refrain from using our services.

2. Service Scope

ToorBus provides charter bus transportation, shuttles, and related travel services across Ontario and select regions beyond. All services are subject to availability and confirmation.

3. Quotes and Bookings

Quotes are estimates based on the information provided at the time of request. Final pricing may change if trip details change, including passenger count, time adjustments, route modifications, wait times, tolls, or additional services.

A booking is only confirmed once a deposit or full payment is received (based on your invoice agreement).

4. Cancellations and Changes

Cancellations must be submitted in writing. Cancellation fees may apply based on the terms of your individual agreement or invoice.
ToorBus reserves the right to modify or cancel service due to severe weather, unsafe road conditions, mechanical issues, or events outside our control. In such cases, reasonable efforts will be made to notify you and rebook or refund as appropriate.

5. Passenger Conduct

Passengers must follow driver instructions at all times. Damage to vehicles caused by passengers may result in cleaning fees or repair charges billed to the booking party.

Alcohol, smoking, vaping, and illegal substances are not permitted onboard unless explicitly approved in writing prior to service.

6. Safety and Liability

ToorBus prioritizes safety and reliable service. However, we are not liable for delays beyond our control, including traffic, road closures, weather conditions, law enforcement activity, or third party actions.

By riding with ToorBus, passengers accept all inherent risks associated with transportation.

7. Website Use

Users may not misuse or attempt to harm the security, operation, or content of our site.
All content on this website, including text, graphics, and media, is owned by ToorBus and may not be copied or reproduced without permission.

8. Contact

For questions regarding these terms:
📧 [email protected]
📞 647 490 7435

1. Introduction

This Privacy Policy explains how ToorBus collects, uses, and protects your personal information when you visit our website, request a quote, or book transportation.

We are committed to safeguarding your privacy and complying with applicable Canadian privacy laws.

2. Information We Collect

We collect the following types of information:

Information You Provide

• Name
• Email
• Phone number
• Company name (if applicable)
• Trip details (dates, passenger count, pick up and drop off locations)
• Payment information (processed securely through third party providers)

Information Collected Automatically

• IP address
• Device and browser information
• Pages viewed
• Time spent on the site
• Cookies (see Cookie Policy below)

3. How We Use Your Information

Your information is used to:

• Provide quotes
• Confirm bookings
• Communicate about your trip
• Improve our website and services
• Send service updates, reminders, or necessary notifications
• Maintain security and prevent fraud

We do not sell or share your personal information with external marketers.

4. Sharing of Information

We may share limited necessary data with trusted service providers including:

• Payment processors
• Email or SMS communication tools
• Mapping or routing providers
• Compliance or safety partners

These providers may only use your data to perform their contracted function and must protect it appropriately.

5. Data Storage and Security

We take reasonable technical and administrative measures to protect your data from unauthorized access, alteration, or disclosure.

6. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate details
• Delete your information (where legally permitted)

Email any such request to [email protected].

7. Retention

We retain your information only as long as necessary to fulfill the purposes above or as required by law.

8. Updates

We may update this policy from time to time. Changes will be posted on this page.

1. What Are Cookies

Cookies are small text files stored on your device to help improve your browsing experience and allow our site to function properly.

2. How We Use Cookies

ToorBus uses cookies to:

• Remember preferences
• Analyze website traffic and performance
• Improve user experience
• Support security features
• Operate quote request and contact forms

3. Types of Cookies We Use

Essential Cookies

Required for the site to function. You cannot disable these.

Performance Cookies

Help us understand how visitors use the site so we can improve it.

Functionality Cookies

Remember your input or preferences for a smoother experience.

Third Party Cookies

Used by analytics or embedded tools (such as map integrations or routing modules).

4. Managing Cookies

You can disable cookies through your browser settings, though some features of our site may not function correctly if you do.

5. Contact

For cookie related questions:
📧 [email protected]